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Frequently Asked Questions

Frequently Asked Questions

General Info

Q: What are the River City Bicycles store and holiday hours?

A: Normal store hours are: Monday - Friday 10:00am - 6:00pm, Saturday 10:00am - 5:00pm, Sunday noon-5:00pm.
Holiday hours: New Year’s Eve: early close at 4:00pm, New Year’s Day: closed, Independence Day: early close at 4:00, Thanksgiving Day: closed, Christmas Eve: early close at 4:00pm, Christmas Day: closed.

Q: Do I need to wear a mask?

A: Masks are recommended but not required for both staff and customers. 

Q: Do I need to make an appointment for service?

A: No. However, we do encourage appointments to help cut down on any potential wait time. We try to accommodate as many walk-ins as possible. Our stores get very busy in spring, summer, and fall—what's better than a bike ride and sunshine? We will always work hard to provide every customer with the most timely service possible.

Q: Does River City Bicycles offer financing?

A: Yes. We offer financing in store (Synchrony) and online (Paypal financing). Choose between 6 or 12 months same as cash for qualified applicants. For in store applications, please remember to bring 2 forms of ID such as Drivers License, Credit Card.  

Shopping for a Bike

Q: How do I find the right bike?

A: We're here to help, both online and in store. Contact us with any questions on sizing, bike models, availability, or anything else on your mind. We can make buying a new bike fun and easy, even over the phone! 

Q: Does River City Bicycles sell electric bikes?

A: Yes. Our Belmont Store is our e-bike store. We stock e-bikes from Specialized, Cannondale, Santa Cruz, Giant/Momentum, Yeti, Surly, Scott, and Serial1. 

Q: How do I pick the right accessories for my bike?

A: While shopping for a bike online, you can also explore our selection of apparel and accessories. Give us a call or email if you have any questions. Common accessories with a new bike include a water bottle and cage, kickstand, helmet, lights, bags, and phone holders.

Q: Will my bike come assembled?

A: Yes. Every bike purchased from our business is professionally assembled by a trained bicycle mechanic and undergoes a comprehensive safety check before delivery.

Q: When will my bicycle be ready for pick up?

A: This depends on a few factors—sometimes the same day if it is already assembled, others may take longer. A member of our team will discuss your options with you after you place your order, or you can contact us for a personal consultation before you purchase if timeliness is a top priority for you. Once you've purchased a bike online, we'll contact you as soon as it is ready for pickup.

Q: How do I know what size product to purchase?

A: Whenever possible, products on our website have sizing information available. We are actively adding more self-serve tools to our website to help you further - especially for bicycles. We encourage you to contact us so we can offer you personalized assistance finding the right size.

Q: Can I test ride a bike?

A: Yes. You can test ride bikes and e-bikes both outside and inside, depending on your comfort. Both of our stores have test tracks with rubberized floors so you don't have to worry about the weather. 

Q: What happens if I order the wrong size?

A: Most products we sell come with a 14 day satisfaction guarantee. Please order with confidence and we will do our best to resolve any sizing issues you may encounter. 

Q: Are pricing and availability accurate on your website?

A: Our website is connected directly to our store inventory—if you see it, we have it in stock (with rare exceptions). However, due to increased demand, many bikes are selling quickly and may be unavailable when an order is processed. We will contact you after you make your purchase if we encounter any issues.

Q: Do you buy used bikes or offer trade-ins?

A: We do not. Resale values will be much higher than what we would offer for trade-in. 

Q: I don't see the bike I want on your website. Will you be getting more in stock?

A: We have many things currently on order, awaiting arrival. Please contact us for the most up-to-date answers for availability. The pandemic supply chain issues have disrupted availability on everything from bikes, components, etc. 

Service Department

Q: Do you currently offer repair services?

A: Yes. Contact us to make your service appointment today.

Q: Do I need to make an appointment for service?

A: No. However, we do encourage appointments to help cut down on any potential wait time. We try to accommodate as many walk-ins as possible. Our stores get very busy in spring, summer, and fall—what's better than a bike ride and sunshine? We will always work hard to provide every customer with the most timely service possible.

Q: Can you give me a quote over the phone or email?

A: We can give you a ballpark estimate over the phone and will provide a more detailed service quote when you drop the bike off. Repair estimates are free.

Q: Do you offer tune-ups?

A: Yes we tune-up bikes, but we do not offer tune-up packages. We itemize service based on exactly what your bike needs—saving you time and money. 

Q: Do you work on e-bikes?

A: Yes. As long as it is a bike brand that we carry (Specialized, Cannondale, Santa Cruz, Giant/Momentum, Surly, Yeti, Scott, Serial 1).


Shopping Online

Q: Are pricing and availability accurate on your website?

A: Our website is connected directly to our store inventory—if you see it, we have it in stock (with rare exceptions). However, due to increased demand, many bikes are selling quickly and may be unavailable when an order is processed. We will contact you after you make your purchase if we encounter any issues.

Q: How can I make a return for an online order?

A: Returns can be made within 14 days of receiving your purchase. Please contact us as soon as you want to initiate a return. Items must be in new/unused condition and include original packaging and receipt. Exceptions include sale items, special orders, and cycling shorts, tights, leggings, and undergarments. See our full return/exchange policies here.

Q: Why can't I buy a bike online and have it shipped?

A: Our dealer agreements prohibit us from shipping bicycles. Each bike requires professional assembly and comes with our New Bike Day package