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Holiday Shipping Guidelines: CUTOFF DATES & INFO
Online Orders: CHECK ORDER STATUS ONLINE

Purchase Policies

These policies are subject to change, and may differ from previously stated policies.


HOLIDAY SHIPPING GUIDELINES

We want your holiday gifts to arrive in time for you and your recipients to celebrate. In order to make that happen, here are some reminders:  

- The pandemic has disrupted product and bike availability, increased pricing & shipping, as well as delayed delivery times.

- If you see an item on your list in stock, we suggest buying it sooner than later.

- We cannot guarantee any delivery dates. We ship using USPS and the tracking number will be our only guide. 

- We suggest submitting orders to be shipped by December 14th for your best chance to receiving before the holidays.

Please email webstore@rivercitybicycles.com with any shipping and availability questions. 


BIKE ASSEMBLY TIMES 

All bikes, including kids bikes, require multiple days for us to assemble after your order is submitted. In some cases a bike may be assembled and on one of our showroom floors. Please call or email us for the most up to date timeline for assembly. We recommend ordering before 12/15 to pick up a bike before 12/24.


REFUNDS & EXCHANGES

Our goal is to help you find a bike, clothing, and accessories that are a great fit for your needs. If you are unhappy with the fit or sizing of your item please let us know as soon as possible. We accept returns and exchanges on full price items within 14 days of taking ownership. The item(s) must be in new condition with tags and packaging attached and no signs of use or wear with the original receipt.  

All sales are FINAL on discounted merchandise and special orders, as well as bike shorts, tights, leggings and undergarments, for reasons we think you’ll understand.

Returns must include original packaging and receipt, unless defective. For certain items, a restocking fee may apply. We reserve the right to refuse a refund for any reason.

Customer is responsible for any return shipping costs. River City Bicycles is not responsible for incurred shipping costs, duty, tax, loss or damage during shipping.


PANDEMIC FREIGHT CHARGES

By now we're sure you've heard the phrase "supply chain disruption" and the bicycle industry is not immune to these challenges. One of the biggest changes has been shipping times and shipping costs—both have gone up dramatically. Instead of list MSRP and tack on an unexpected fee at checkout, we have included these additional freight charges into our list price. This is MSRP plus $50 for adult bikes and $25 for kids bikes. You will see the same freight charge itemized on Specialized, Giant, and our other brands' website checkout listed as shipping and/or destination fee. 

We want to remind you that when you buy a bike from us you get professional assembly, warranty support, a 30 day break-in service ($85 value) and expert guidance when selecting a new bike and accessories.


DEFECTIVE ITEMS

Items defective prior to shipping can be exchanged or returned for refund for up to 14 days after receipt. Shipping costs for defective merchandise will be refunded at our approval, but we’ll be as fair and helpful possible.

We do not accept liability for shipping loss or damage of returned goods.

Address returns to:

River City Bicycles - Belmont, 534 SE Belmont St, Portland, Oregon 97214

We will process your return as soon as possible but please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card.

We have the right to deny refunds if the returned merchandise does not meet our stated requirements.


WARRANTY

We honor manufacturer’s warranties. Call us at 503-233-5973 to discuss warranty options.


ORDERING ONLINE

**Covid19 may impact processing, pickup, and delivery times**

Upon placing an order, you will receive a copy of your order via email. You can check your online order status quickly online here


SHIPPING

Most in-stock orders ship within 1-2 business days.
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
We do not ship outside of the Continental U.S.
We do not ship to freight forwarders.

Due to an increase in fraud we will only ship when the billing address and shipping address match. For purchases using Paypal, we require a Paypal confirmed address. 

Our dealer agreements prohibit shipping new bikes. Bikes must be assembled and picked up in one of our stores.


IN-STORE & CURBSIDE PICKUP 

**Covid19 may impact processing, pickup, and delivery times**

Most in-stock orders will be ready within one business day. 

You can check your online order status quickly online here.

Please keep in mind that some items may require additional processing time to transfer from off-site locations and merchandise requiring assembly (bicycles, wheels, etc.) may require additional processing time.

You will be notified by email or phone once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.


INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to “see” your transaction information. You also have the choice of whether or not to save credit card information with us in your Online Account.


BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.


PRICES AND INFORMATION

We make every effort to maintain current, accurate prices and information on this website. We appreciate your patience and understanding if/when any of the prices and/or information listed are incorrect. Please bring any errors you may find to our attention by letting us know via email.